Non-faulty items

We take great pride in our reputation for good service, but if for any reason you are dissatisfied with your purchase, please contact us via e-mail, we will assist you with an exchange or refund.

Please return to us within 14 days of receipt. Non-faulty items must be returned in their original, undamaged packaging and must be in an unused condition. If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a claim for a refund on the item, or deduct up to 50% off the selling price from the refund claim.

Please be aware that post and packaging is not refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.

We would like to remind you that please don’t return the parcel to the address written on the package. That’s not an address of our company. If you return the parcel to that address, the full responsibility will be on your side. Please do contact us before returning them.

Faulty items

Items will be inspected by our Product Assessments team and if the item is deemed to be faulty due to manufacturing or fabric defect, shinysilvers.com will refund or replace or replace freely. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.

Exchange

• * All international returns are to be returned to shinysilvers.com within 14 days upon receipt of the order.
• * The shipping charges for international exchanges are to be paid by customer (Unless the fault was caused by us).

All duties, taxes, or fees required to be paid for returned items are the sole responsibility of the customer.

Return instructions

Please follow the instructions below to return an item:
Please send us an email to specify the reason for returning at first, our support staff will provide you the shipping address.
Please take care when unpacking and repacking your products.
Please enclose a piece of paper includes the following information:

• * Your name registered on shinysilvers.com.
• * Order number
• * Specify the reason for returning the item
• * The email address you use to login to shinysilvers.com.
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Please put this piece of paper, and the product to be returned, into a parcel, and mail to us. Please provide us the tracking number once you have shipped them back. We do not take responsibility for returning goods that are lost in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting.